Customer Service
Welcome to W.S. Darley Customer Services. At Darley, we make every effort to be sure your ordering experience is pleasant and that you are 100% satisfied. We offer a wide
range of customer services to assist you. You can contact customer service directly at equipcs@darley.com or call us at 800-323-0244 (U.S.) / 1-708-345-8050 (internationally).
- Payment Options
- We accept Visa, Master Card or American Express for all types of orders (internet, phone, fax, mail). Open account terms may be extended to business or government agencies pending credit application and approval. If you have an existing open account, all that is required when ordering via the internet is a Purchase Order number (may fill in with verbal). Upon submission of your order, Darley will verify your account information prior to processing the order. International orders shall be placed by approved credit in the favor of W.S. Darley & Co..
- Damaged Goods
- In the event you receive a damaged or short shipment, you must immediately file a claim with the carrier. Under ICC regulations this claim is the consignee's (your) responsibility. Please contact our customer service department 1-800-323-0244 or equipcs@darley.com for assistance.
- Returns
- When returning any part of your order, please contact our customer service department FIRST at equipcs@darley.com (or 800-323-0244) and include your Darley order# and the specifics of your situation. If you will be returning a package you can print out and fill in the Instructions For Returning Merchandise form to enclose in the package. Carefully repackage the merchandise using the original packing material if possible, to prevent damage in transit. All items that are returned should be in the same condition as when delivered. Packages can be sent to the to W.S. Darley & Co., 325 Spring Lake Drive, Itasca, Illinois, 60143 USA. Please insure it for full value and keep all your postal and insurance receipts.
- Price Quote/ Special Products
- If you are purchasing products in quantities or are in need of a special or new product which is not found in our catalog, we are happy to provide you with a special price quote. Please contact us for the necessary forms.
- Website Security
- At Darley we have taken the necessary steps to ensure that your on-line purchase is safe and secure using Verisign information security services. Should your browser indicate that your connection is not secure at the time you submit your order, please contact us immediately.
